Rethinking What 'Essential' Really Means

Category

Experience Design

Experience Design

Experience Design

Length

2 mins

Date

Jul 30, 2025

Blog cover image
Blog cover image
Blog cover image

The best guest experiences come from thinking beyond the basics. While we master the fundamentals of comfort and service, true hospitality means anticipating needs that guests might not even voice. This article about Riley's period care kits perfectly captures something we all see all the time - hotels routinely supply items used by a minority of guests while overlooking essential products needed by roughly half their clientele during menstruation.

It's these thoughtful details that transform a good stay into an unforgettable one. The properties that get ahead aren't just following trends - they're solving real human needs with genuine care. This is exactly the kind of forward-thinking approach that sets exceptional accommodations apart.


Read the full article here


I would like to help you elevate your hospitality!

I would like to help you elevate your hospitality!

I would like to help you elevate your hospitality!