Five Flexible Packaged Services- Designed To Be Mixed
Audit
Get a clear picture of how your accommodation is showing up and what’s missing.
I'll dive into your online presence across all the key channels - website, booking platforms, social media and reviews. You'll get a clear breakdown of your strengths, potential opportunities, and competitive insights that could work for your property. I will also check how the brand feels internally vs externally (what the team believes vs what guests perceive) and will look at tone of voice, visuals and service touch-points. This is in order to see if they match the intended brand story. Think of it as a health check for your brand, complete with actionable next steps to boost visibility and bookings.
Technology Integration
Introduction and integration of digital tools to improve hosting skills and daily tasks.
I'll help you find and set up the right tech tools that actually make your life easier and more efficient. From guest communication apps and automated check-ins to property management and revenue tools - through platforms I know from experience that work, we'll pick what fits your property and make sure integration is smooth with support along the way.
Brand Strategy
Make your accommodation feel like a brand, more than a listing.
We'll work together to create a unique identity that sets you apart. From defining what makes your place special to crafting the right messaging and guest experience, you'll have a clear strategy that connects with your ideal guests. This covers everything from your story and visual style to pricing approach and guest touchpoints - so people remember you and keep coming back.
Experience Design
Shape a stay that feels personal, thoughtful and worth remembering.
We'll map out every moment of your guest's journey - from the first booking interaction to checkout and beyond. Together we'll identify opportunities to add those special touches that make people feel truly welcomed and cared for. Whether it's a personalized arrival experience, local recommendations that feel handpicked, or thoughtful amenities that surprise and delight, you'll create stays that guests can't stop talking about when they go back home.
Operations
Run things smoothly behind the scenes, for exceptional front-line results.
I'll help you set up systems and processes that keep everything running like clockwork without the stress. From check-in procedures and cleaning schedules to guest communication workflows and maintenance tracking - I'll create simple, repeatable processes that you and your team can easily follow. You'll have clear guidelines for every situation, so nothing falls through the cracks.